|
|
Thence,
this program allows the business to improve the quality
of the different aspects of its services, for instance
:
| |
 |
Customer
service, |
|
Staff's
training related to the customers, |
|
Performance
of the service during the transport, |
|
Respect
of the environment, |
|
Bus
classification, |
|
Documents
and information archiving. |
|
Over and above the commitment statement
towards a guarantee of the service's quality, the expectations
to become and remain a certified business are high :
| |
|
Foresee a liability insurance of at least $ 10 000
000 to run in the United States. |
|
|
Not
having been convicted in the last twelve months
of illegal transport with reference to the following
contraventions: transport without being a licence
holder and non respect of the conditions bounded
by this one. |
|
|
For
all vehicles allocated to the targeted transport
services, the business must implement a preventive
maintenance program recognized by the Société d'assurance
automobile du Québec (SAAQ). |
|
|
Take
into account the linguistic needs of its customers
when hiring staff in relation with this one. |
|
