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THE
BUSINESSES
IN CERTIFICATION
PROCESS ARE :
CLICK
HERE
TO
CONSULT THE
BUSINESSES IN
CERTIFICATON
PROCESS LIST
Archives
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Québec Bus Owners Association
"Service-Commitment-Confidence
are the key themes of this program. The business
submit itself to a procedure that will allow it
to ensure a customer service which level of quality
is guaranteed.
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www.apaq.qc.ca
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The
program reaches the overall service of a bus transport
business. All the steps of the customer service are given
a review: reservation procedure, service confirmation,
transport performance as well as the follow-up."
Romain Girard
QBOA's Executive Vice-President |
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Québec Bus Owners Association is a non-profit organization founded in 1926 by pioneers of bus transport in Québec. QBOA amalgamates businesses offering chartered, airport, intercity, season ticket, tourist, urban, school bus, and paratransit transport services, and this, in all the regions of Québec.
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Le
Bureau de normalisation du Québec
"This
mega project establishes a meaningful action taken
by the industry who wishes to come to grips with
itself in order to offers quality services to the
population. The Bureau de normalisation du Québec
has acted as an agent of change in the standard's
elaboration procedure by providing its expertise
and will act as an independent third party in the
Certification Program management."
Jean
Rousseau
Groups Supervisor, Standardization and Certification
Quebec
Standards Bureau |
www.criq.qc.ca/bnq |
The Bureau de normalisation du Québec (BNQ) elaborates
voluntary standards and is accredited by the Standards
Council of Canada (SCC). Also accredited as a certification
organization, the BNQ has implemented and maintained around
forty certification programs aiming to verify standards'
normativeness by an independent third party in such diversified
fields as environment, health and safety, tourism, urban
facilities and transport. |
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Ministère des Transports du Québec
Certification
Program
"Bus transport business certification will help
without the least doubt this industry to maintain
a quality level which will meet the requirement
of today's travellers. We are also sold to its value
on the safety plan and we wish that it will give
rise to all the workers of the bus transport industry
the desire to acquire the necessary knowledge to
the practice of a more and more demanding occupation
which require both qualities of a skilled driver,
a good manager, a personal attendant, and even a
tourist guide."
Passage
of the release of Ministre des transports du Québec
October 18 2001. |
www.mtq.gouv.qc.ca |
Transport by intercity or chartered coach, sightseeing
tour services and airport services are ensured by private
transport businesses in agreement with the laws and the
regulations of the ministère des transports du Québec.
It's the Commission des transports du Québec that delivers
the licence and it is the Société de l'assurance automobile
du Québec - la SAAQ - which ensures the bus inspection
and goes behind the validity of the transport licence.
Jean
Blais
Directorate ground transport passenger |
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Tourisme
Québec
| "Tourisme
Québec is actually working to the elaboration
of a quality program centred on the services improvement
in the tourism industry. Customer service is a really
important aspect in the bus transport sphere."
Simon Brouard
Directeur
Direction de la qualité des produits et
des services touristiques
Ministère du développement économique
et régional
et Recherche
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www.bonjourquebec.com |
Tourisme Québec has a mission to create favourable requirements to the growth of Québec tourism industry. These conditions involve development, presentation of tourist attractions as well as operation and promotion of all activities linked with tourism in Québec, including coach travels.
Therefore, Tourisme Québec has commited itself financially
and has associated itself with other partners to implement
the Québec Tourism Industry Quality Program. It is a voluntary
adhesion based program aiming to assist businesses in
a process long established for its quality by the implementation
of service standards. It should allow to enhance the level
of service offered to the customers, and to guarantee
its evenness and constancy. Bus transport is one of the
10 tourism sectors participating in this program.
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